Return Policy

Return Policy

The complaint with us is so simple that you will not believe it.

  • You don't need to have an invoice
  • You don't need to write us an email to send it, you don't even have to call us to send it.
  • If the address does not change (the sender is the same as the one in the order, you don't need to re-type the address)
  • You need paper, a pencil and something to send it to.
  • Please do not try hard work, the less unnecessary information will be, the more we will be happy. Just type "T-shirt swap for size M"
  • You have 90 days since purchase (you do not need to write a purchase date)
  • Usually, the exchange takes up to 3 days from delivery to us.


WHAT CAN I REPLACE / ADVERTISE?
(send us a shirt if anything is wrong)

  • Size (you are not as poor at home as you thought)
  • T-shirt / sweatshirt type (another material or type was mistakenly purchased)
  • Color (might look different on your monitor)
  • Imprint (they found a different hobby before the shirt came)
  • To return product (rent is coming)


WHAT CAN'T REPLACE?
Cannot replace products with custom inscriptions such as:

  • team lettering motifs (fire, water, sports)
  • jerseys with name and number
  • extra names added to print (sleeve, back, inside the picture, etc.)
  • themes with an extra image added to the print (sleeve, back, inside the picture, etc.)
  • T-shirts purchased in discount (this information is marked DISCOUNT in the confirmation email) - these T-shirts can only be returned.
  • If you have such a type of theme and want to change size or color, or type, then write to info@myshirt.cz and we will invent something ;-)

HOW TO ADVERTIS / REPLACE?

  • Write what you want to replace on the paper. Please do not try hard work, the less unnecessary information will be, the more we will be happy. Just write "T-shirt swap for size M" Alternatively, download the form and printVerify, for example, whether we have the desired product available (must not be long-term unavailable)
  • Wrap the product (ideally in the same box in which it came to you or in the envelope - the one with the bubbles)

Send as registered letter * to our address:

Send to our Czech address
MyShirt.cz
Podhorská 752/50
46601 Jablonec n. N.

Send to our Slovak address
Delivery to us takes about 14 days
Zásielkovňa.sk
997 87 171 (must be on package)
Muchovo namestie 3624/8
851 01 Bratislava

 

  • If you want to return the T-shirt, we also need an account number where you will get the money (more info below) and the ideal order number.
  • The complaint is usually provided within 2 days. Refund within 14 days (we send twice a month)
  • Keep your ticket! If the T-shirt wears somebody else and steals it on our way, then you get money from the post ;-)
  • Why recommended letter? Because it is the cheapest (40-50 CZK) - the shipment must have a maximum height of 5 cm (our white boxes meet it)

HOW TO RETURN (withdraw from the purchase contract)?

Download this form, fill it in and send it to us. Within 14 days your money will come to your account.
NEVER SEND YOUR SHIPPING SHIPPING WILL ALSO BE WRITTEN AND RETURN TO YOU

Complaint form for those who like filling.
Download here.